David A.'s review of Hyundai Motor Finance

Hyundai Motor Finance

         
Customer Reviews & Ratings
Complaint Posted 9/15/2009
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Review 9/15/2009
I have a had new vehicle loan with HMFC for over 3 years now. For the most part I have been on time with my payments. I have had a couple of instances in the past of making a non-sufficient fund (NSF) payment, either through my own fault or a mix up with my bank. Either way, I've always contacted them and cleared it up. If you don't, they call non-stop 8 am to 9 pm, and even when you tell them when they will receive their next payment will be in. It went so far one time I had to tell them to leave me alone because this was borderline harassment. In the past when this NSF payment happens, my online acct is deactivated, meaning I can no longer make online payments (usually costs an extra 50 cents). Recently I posted one of these NSFs, I resolved the matter and they were very curtious at the time, and I asked the rep I was speaking with if I could continue to make online payments. He explained to me that once the funds had cleared my acct would be reactivated. It wasn't. So when I went to go make my payment online this month I couldn't. So I called customer service thinking they were going to reactivate my acct and everything was back to normal. Well now they tell me that I have to make 12 payments (1 year) before my acct is reactivated. I had the rep look at my past history and pointed out the fact that this has never happened before and I never received a notice informing me of a change in their policy. He said this has always been their policy. Again I pointed out the fact that this has never happened before, so it has to be a change in their policy. At that point he needed to speak with his supervisor. 10 minutes later he came back on the phone with a slightly different story. Now he tells me because I had 2 NSFs in the past year I was unable to have my acct reactivated. I asked him if he did not understand his own company's policy how can they expect customers to? He tried to reassure me he understood the policies and I explained to him he just gave me two different explanations in less than 30 min. Plus the rep I spoke with last assured me this wouldn't even be an issue. At that point he was frustrated and said all he could do was take a payment over the phone (which costs $1.50 compared to $0.50 online) He also stated I could make a payment with MoneyGram (which cost around $8) or I could mail in the payment by check (which I don't understand that at all. My payment online would be through my checking acct and would be received sooner than if I mailed something out.) I called back later and spoke with a woman this time and she gave me the first excuse the guy had used (again leads me to believe a change in policy). She also pointed out the fact she's been there almost 3 years and the policy hasn't changed. Yeah right. At that point I asked to speak to her supervisor. When her supervisor was on, I explained my whole story again. She stuck with the first excuse of since I had a recent NSF I would have to make 12 payments before my acct would be reactivated. I asked why this hasn't happened before and she could provide no explanation. I also asked why they did not inform their customers of a change in their policy. She said they do not inform their customers because 90% of their customers won't be affected by changes to NSF policy, so it doesn't make sense to send out a letter to every customer (like you couldn't include it as a note on our monthly statements?). I said that was wrong and that's not how you treat your customers. She said I was entitled to my opinion and tried to explain the other ways to make a payment. I interrupted and said I didn't want to hear my payment options for the 10th time today. It seems to me that this company only cares about getting it's money, whether it's by harassing phone calls 10 times a day or by taking away any conveniences they may provide so they can charge you more to use alternate payment methods. They do not refinance, which also could have helped me avoid a NSF. And the customer service reps do not understand their policies and give you misleading information. I will never finance another vehicle through HMFC again. I will go out of my way to see to it that everyone I know is aware of the shady business practices happening at HMFC.
 
 
 
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   http://www.hmfcusa.com Email   rKirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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