loria o.'s review of Christina Cosmetics

Christina Cosmetics

 
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Customer Reviews & Ratings
Complaint Posted 11/1/2011
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Review 11/1/2011
watch out for this company. the customer service department is the worst. they are not to be trusted. they say one thing and do another. watch out for the auto ship. even if you cancel it they still send it and to try and get your money back when you don't want it is very hard and then they take out restocking fee and shipping fee even when we the consumer has to pay to ship it back. they tell you they will refund the amount put on your card then pull the restocking fee and shipping. stay clear of this company. the girl named michlle is very nasty.
 
 
Business's response - by Christina Sullivan: Owner ChristinaCosmetics.comon 11/1/2011
Dear Lorio, Upon review of your account I see your original order was placed on 6.30.2010 through the website for Perfect Pigment 1. On 7.15.2010 you customized future shipments online. On 7.19.2010 you called customer service and changed the 9.22.2010 auto delivery shipment to the Perfect Pigment 2, and customized again for 365 days thereafter. One year later we shipped your second auto delivery of Perfect Pigment 2 per your customization specifications. Your account was canceled when you called customer service on 9.27.2011. It is noted in the account that you said you were going to keep the products. Then you called again on 9.29.2011 and agreed to the refund amount and decided to return the products. We accepted your returned merchandise and refunded the credit card on file as promised despite the terms of service agreement on the website. In light of any possible miscommunication we will wave and refund the restocking fee. Shipping and handling is always the responsibility of the customer as outlined in the Terms of Service. You have now been refunded for the full amount of the purchase price. Best Wishes, Customer Care Christina Cosmetics
 
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Additional Business Information
Hours   Monday - Friday 9:00am - 4:00pm Pacific Standard Time
Customer Service: 1.800.543.7207
Phone   (800) 543-7207 Address  
Website   http://www.christinacosmetics.com Email  
Contact   Christina Cosmetics, Beauty Experts / Customer Care Other  
 
 
 
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