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Great customer service
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I had ordered a pair of earrings for my wife as a gift, of course a couple years later she lost one of the screw backs. I emailed Novel and they promptly sent me an email letting me know they would be sending me a new pair of screw backs free of charge. Not only were the earrings themselves very good quality, the customer service is exceptional. I will buy from them again in the future no question.
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