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Vayama - NOT reliable!!!
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Extremely irresponsible customer service. NOT WORTH RISKING YOUR HARD EARNED MONEY WITH VAYAMA!!! First I receive notification from Vayama that itinerary has changed. Guess what....layover changed from 2hrs to 11 hrs. That is very inconvenient for me being Senior Citizen. I called customer service Oct/21/2017 and they said "Cancel Quote" is requested in the system to check with Airlines for refund Amount and I would receive quote in e-mail within 2 days. 2 days passed no mail....I followed up...this time customer service promised response in 5 hrs. Again No e-mail...Next day I followed up on phone......after holding for 20 mins customer service disconnected the call.....I followed up on phone next day same story continues.....IT"S BEEN 3 WEEKS but NO RESPONSE
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