Jeannie L.'s review of Christina Cosmetics

Christina Cosmetics

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Review Posted 2/12/2014
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This company could care less if you stay or go!
This is not the way to run a successful business! I never do this but I decided to write a review because I got off the phone with customer service (Melissa) over an hour ago and I am still baffled/mad. I have been a loyal customer of theirs for 2 years.
I have bought and kept multiple compacts of different pigments, trying to find the right color before settling on a custom compact. In the past they have been so helpful. But today I needed 2 issues addressed so I can finally find the color that really works.
Melissa was not helpful nor understanding of what I needed help with. You would think they would want to keep a customer like me and help me out so I continue to give them business. I was so frustrated that I told her to just cancel my membership and I am
done. This truly saddens me because I really love this makeup and have not found anything as good. At the end, Melissa said, in her sweetest voice ever that she would cancel my auto-ship and "If you have any questions or need help in the future, give us a
call." ARE YOU KIDDING ME?! What was I just on the phone with you about? I needed help then! I really hope someone higher up reads these reviews. On other responses they said all calls are recorded, so I hope they can listen to mine (Wed, 2/12/14, @ 3:27).
This is absolutely absurd.
Business's response - by Christina Sullivan: Owner ChristinaCosmetics.comon 6/29/2016
We apologize for the difficulties you experienced with our customer service. Please be advised Melissa no longer works for the company. We value our loyal customers and are sorry to hear that after two years you are no longer using our Perfect Pigment makeup. We also want to apologize we didn’t see this early, as 2014 is too late to pull the conversation, but we completely understand your complaints. We are still making custom compacts, and are happy to try any color combination you would like. We also have a new and improved formula we think you’ll enjoy! Please give us a call back at our customer service number 1.800.543.7207 Monday-Friday 9am-4pm (PST). We would love to hear from you and get you back on our custom compacts! We look forward to your call and have a great day! – Christina Cosmetics
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Additional Business Information
Hours   Monday - Friday 9:00am - 4:00pm Pacific Standard Time
Customer Service: 1.800.543.7207
Phone   (800) 543-7207 Address  
Website Email  
Contact   Christina Cosmetics, Beauty Experts / Customer Care Other  
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