Marianne G.'s review of Econovidio


Customer Reviews & Ratings
Complaint Posted 2/10/2010
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Review 2/10/2010
Carlos was referred to us but we regret paying them because they don't provide service or stand behind their work. But I will never refer people to them as they don't seem to stand behind their work and/or service after they take our money.

We purchased a security system from Thomas Telecom (Econovidio). It took many calls before they finally came to merge the new cameras with our current cameras. We replaced our hard drive completely and was unfamiliar with their system. We paid good money, but they never supplied a manual, nor did they ever follow up and come back out to the house to correct the link to allow us to view our system from outside our house while traveling.

We recently called and told them one of the cameras they installed about 5 months earlier was not working and you couldn't see anything out of it. They called back for this one and said we had to just clean the lense. No, we aren't that ignorant to know if the lense needs cleaning or not, if we cleaned the lense it still would be dark. So they agreed to come out to the house that Wednesday (1/20/10) around 6 pm, but they never showed up and never called.

We also called numerous (more than 6x)to ask they return our call because the Police wanted to get a copy of a crime that happened outside our house and we caputured it on our system. Unfortunately we did not know how to burn the CD and give it to the Police for their records to add to the case.

Once and if they did return the calls, they always called our home instead of our cell numbers that were always left. The main reason we wanted a security system was because we were frequently out of the house so of course they got our voice mail.

To this day we have NOT heard from them to fix our camera they installed and we cannot see out of it. We spoke to our friend who referred them and they said ... "yeah, he's bad about getting back to people or showing up when they say they will." We sent an email, phone calls and a letter. No response, so we will let the Small Claims Court decide if we should be entitled to our money back.
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Hours   Phone   (818) 548-8344 Address   1125 East Broadway Street #138
Glendale, CA 91205
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