Highly Disappointed C.'s review of Gargoyle Security

Gargoyle Security

Customer Reviews & Ratings
Complaint Posted 10/4/2010
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Review 10/4/2010
***Buyers, Beware of this Vendor*** I will never, ever, in this lifetime, or any other, do business with this company again. I worked directly with the owner of the company, Tony Mark Secilia.

He sold me a PC-based DVR system with two cameras. He told me the PC-DVR had a three-year warranty. He also told me I could return the PC-DVR at any time within the three years for a full refund.

His company has an electrical license. When he ran the wiring for my security system, he left live wires covered with a plastic bag exposed to the elements, which they still are today. He never come back to fix this.

The PC failed (crashed) six months later. When I contacted Tony Mark Secilia about the system crashing, he told me it would cost me $120/hr for him to look at the PC-DVR that has a three-year warranty. He also told me the 100% refund expired seven days after the unit was installed.

On top of all of this, I never received the software, i.e., operating system, video recording software, etc., that was installed on the PC-DVR, not to mention any of the licenses, manuals, etc. I have requested the software, licenses, manuals, etc., three times, and each request has gone unanswered. The long and short of it is: I have a PC-DVR system that is completely useless.

This company does business on the following websites: gargoylesecurity.com, altadenasecurity.com, altadenacctv.com, and pasadenacctv.com.

You'll also recognize them as: Gargoyle Security, SetComm, Pasadena Alarm Company, Altadena CCTV, Pasadena CCTV,

***Spend your hard-earned money elsewhere***
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Additional Business Information
Hours   Phone   (626) 483-9619 Address   173 Wapello Street
Altadena, CA 91001
Website   http://www.gargoylesecurity.com Email   tony@gargoylesecurity.com
Contact   New Contact Other  
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