Kari S.'s review of Ideal Tax Solution

Ideal Tax Solution

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Complaint Posted 2/16/2011
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Review 2/16/2011
I received a notice that appeared to be from the IRS with all kind of "official" notices referenceing United States Code. There was no company information but only "IRS Federal Tax Lien Notification" and US govt information. When I called the number at the bottom to inquire about why I received this notice, the company was Ideal Tax Solutions out of Costa Mesa CA. 877-829-3123. They said I had a lien filed by the IRS and could remove it. I told them it was already removed as I had already settled my account directly with the IRS and even received a notice from the county and the IRS that the lien had been removed. The person at Ideal Tax Solutions said that was not the case and that I needed their help. She was very agressive in nature and said she could see my IRS records while we were on the phone and that my account still showed a lien and I should pay them to get it removed. I hung up and called the IRS and they verified there was no lien any longer. I also asked the IRS if Ideal Tax Solutions or anyone else could "see" my account, and the IRS said they could not without a Power of Attorney, which there wasn't one on file for my account.
Business's response - by Ideal Tax Solutionon 3/10/2011
Hello Kari, We sincerely apologize for any confusion and we believe there may have been some misunderstanding. We derive our marketing from public records and many times a person will pay off their tax liability, but their name will remain on public record stating they have a tax lien. When people call our company who are unaware they have a tax lien filed against them or if we they have already taken care of their liability, we ask they call either the IRS or their county recorders office to make sure they are completely removed from all lien lists. If a tax lien has been filed against anyone it is considered to be public information, however, we do not have access to anyone’s personal information without them supplying it to us and would never imply that we did. Ideal Tax Solution takes every precaution to make sure we do not give incorrect information to our clients and potential clients and we will not take on a case unless we believe we could truly be of assistance. Again, we apologize for any miscommunication.
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Additional Business Information
Hours   Monday - Friday 7:00 AM - 5:00 PM(PST) Sa-Su - Closed Phone   (714) 751-5200 Address   3090 Bristol St. #250
Costa Mesa, CA 92626
Website   http://www.idealtaxsolution.com Email   customercare@idealtaxsolution.com
Contact   Faris K., CEO Other  
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