Joanna B.'s review of Mr. Carlos Pools and Construction, Inc.

Mr. Carlos Pools and Construction, Inc.

Customer Reviews & Ratings
Complaint Posted 9/27/2017
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HORRIBLE EXPERIENCE. HIGHLY ADVISE TO LOOK ELSEWHERE If you are looking for the worst pool company to work with then look no further. Mr. Carlos pools proved themselves to be incompetent and unprofessional every step of the day. Disaster from Day 1. Highly advise to use another company. They only use sub contractors so no one from Mr. Carlos pools staff will rarely if ever be on your properly. Their project manager is a joke. There are plenty of other pool contractors to use that: 1) will not ask you to wear a low cut shirt and perfume for the inspector 2) will not nickel and dime you the entire process 3) never come to your house to see build site 4) give 100 personal reasons as to why your pool install did not happen correctly. 5) Will not make sure your choices of tile and pebble are premium colors....taht will add to your projects cost. First, we started off with tons of excuses. Someone's dads surgery and someone else's kids baseball game. Then we did not get our permit as planned...but yet suddenly after letting them know we are going to cancel or delay our pool project, they were able to get our permit with a small expediting fee of $450. We should have canceled at this point. Every step with our pool had issues...usually that would have additional costs too. Also, every step of our install had to be undone and redone. Plumbing in. plumbing out. Coping in. Coping out. Thank god for the inspectors. Kept them in line and made sure things were done correctly Gary, who masquerades as the owner, will even ask you to wear a low cut shirt and perfume for the inspector....which is not necessary if you are a reputable builder. Their schedulers are the worst. Excuses the whole time. They will not schedule the next step of your pool until the step prior is completed so you will; usually only have one step done a week...waiting. They next week they have to fix all the issues their subs messed up. The only reason my pool is finished is because I rode her and told her when everything needed to be scheduled. Also, they forgot to install simple items in our pool that were add on's we paid for such as a pool auto fill and pool tablet chlorinator. Basic items that I had to point out were missing. As I mentioned, worlds worst experience.
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Additional Business Information
Hours   Call for information or to schedule an appointment. Phone   (800) 779-1100 Address   336 East Front Street
Covina, CA 91723
Website Email
Contact   Gary Gunderson Other  
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