Debb P.'s review of National Notary Association

National Notary Association

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Customer Reviews & Ratings
Complaint Posted 1/16/2022
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Horribly Slow and inefficient
Every step I have taken is blotched. All the outside services are quick and get back right away, but anything that is a simple electronic transaction for NNA takes days. I ordered electronic stamps almost a week ago that I still have not received, even after calling and sending emails. I went onto another site so that I could speed up my process and got one in 15 minutes. I'm trying to get registered with Notarize and NNA is holding me up, cutting into the one year certificates and courses I have completed, but not getting my Singing Agent profile updated. I ordered an E&O certificate, that should be a smimple update on the profile and it's still not there, I ordered the Signing Agent course and the background check came back in two days but they still haven't updated that on my profile either. I've completed the course, that should be another easy electronic update and nothing. I've done everything on my end and other outside companies that they use have completed their part, but I can't get NNA to simply update my profile with the certificates purchased or even my test result. After three emails and a call, still no electronic notary stamp. It's ridiculous how slow they are when all the complciated things are completed before the simple things they need to do. I'm very frustrated. I wish some of the platforms would use other companies for their requirements. I'm defitnitely going to suggest it!
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Additional Business Information
Hours   Phone   (800) 876-6827 Address   9350 De Soto Avenue
Chatsworth, CA 91311
Website Email
Contact   Jane Eagle Other  
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