Chuck D.'s review of POWERHOME Solar


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Customer Reviews & Ratings
Complaint Posted 6/24/2021
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NOT Worth the Higher Price
I signed a contract to have PowerHome install a system that included panels and battery backup. The system installed 30 panels to provide a 58% reduction of my average usage of 1500 kWh. That equates to an average of 870 kWh/month. They installed the system last fall in Aug that reduced the amount of electricity consumed in August and produced for its first full billing cycle from September into October. Each of those months had approximately $100 lower electric bills which also had one of my lowest utility bills that led me to believe I had made the right decision to install the system. Since then the results have not met my expectations. Starting in October, my usage had gone back to about the same levels of usage before installing the system, 1300-1750 kWh/month. I finally called customer support in March to share my concern about the lack of results. I called again in April to report an error on the REbus of the Generac inverter. A technician came and identified the source of the fault. Additionally, the technician said the inverter only saw 14 of 30 panels but did nothing to diagnose the panels themselves. The identified fault was with the battery management unit (BMU) and needed to order the part. Another technician came to install the BMU and finally diagnosed the panels and found two bad panels. The technician didn't have any panels to replace the faulty panels. Another technician will come later this week (end of June) to replace them. That makes at least three months that the system hasn't worked properly from when I made the first call. In the last two weeks, I shared my utility bills and a spreadsheet identifying the exact savings over the previous year's usage. I have experienced less than $100 savings and have a payment due each month over twice the savings. As part of sharing the bills for analysis, I asked how PowerHome will compensate me for the poor results, especially for the lost production because of the faulty components. As of today, I had to call again to talk to the same representative that I talked to two weeks ago. I tried several times over the two weeks and told I would get a call from the representative that didn't happen. The answer I received today was that they still hadn't finalized the offer. I CANNOT recommend PowerHome to anyone no matter how large the referral bonus they want to provide. PowerHome has a tag line of "Own your power". My power owns me because it has cost me SIGNIFICANTLY more each month now than before installing the system. I wish I had chosen another provider than PowerHome. I definitely recommend that you do based on my experience.
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Hours   Mon - Fri: 9:00 am - 5:00 pm, Sat - Sun: Closed Phone   (704) 870-3670 Address   919 North Main Street
Mooresville, NC 28115
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