Brian R.'s review of United Spas

United Spas

Customer Reviews & Ratings
Complaint Posted 9/5/2013
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ethics, not here
I've been a customer of Sam Royhob at United Spas for almost 15 years. The last few years he's been rather unfriendly. He sold me one of his website "templates" with his products on it for $1000 which to date I have been unable to use and brought it to
his attention many times, meanwhile he has held on to my money. A few months back I went in to buy a pump from United Spas, I brought the old pump in to the shop and set in on their workbench to match up with a new replacement. Sam provided me a pump, I installed
it. Customer called repeatedly complaining it was not strong enough, I went in to United Spas to report they gave me the wrong pump. They told me I could not return the pump and I would have to buy a new one. I explained that THEY gave me this pump after "matching
it up". For days the customer called me getting understandably more irate, I would text message Sam who would outright ignore me. He finally responded when I told him I would have the customer call him directly. He then text me to come in and get another pump.
I did, this classless lowlife left it by the front door and locked the front door when I arrived. I text him later about another part and he claimed they "don't want my business".
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Hours   Phone   (714) 282-1117 Address   2480-B North Glassell Street
Orange, CA 92865
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