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AVOID AmTrust Bank!
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I tried to contact Doreen Rast, the top executive at AmTrust Bank in Arizona. After leaving two voice mail messages to please return my call, I was ignored. I wanted to discuss the fact that none of the tellers at the Chandler Road branch and at the Ray
Road/I-10 branch was capable of processing a simple deposit or intra-bank transfer of funds within less than 30 minutes. I wonder if the computer system used by AmTrust is so complicated and difficult to operate that new tellers, which these employees were,
need multiple months of training in order to operate the system. It was a very frustrating situation for me, since I had banked with AmTrust for over 5 years and always received excellent service at my Chandler Road branch, until AmTrust transferred all of
the competent bankers to Scottsdale branches and left my branch with a few inept rookies. After I complained to the branch manager about the poor service and the inexplicable delays in processing even the most simple of deposits (all cash), the "back office"
and "security department", as the branch manager warned me, determined to close all 5 of my and my wife's accounts at AmTrust within two weeks, in spite of my requesting enough time for my direct deposit arrangements (such as my Social Security monthly benefit)
to be changed over to Bank of America, where all of my accounts have been relocated. I am a retired old man and can't afford to not receive my Social Security benefit each month, but AmTrust Bank didn't care. They decided that instead of doing something positive
about their incompetent tellers, they would simply get rid of an unhappy customer. The AmTrust branches I visited were always completely empty, except for the employees. Perhaps they took so long to process my banking transaction because they needed something
to do to keep from climbing the walls out of boredom. I, for one, strongly recommend anyone whose time is valuable to them to avoid AmTrust Bank. There are other, better alternatives out there for someone looking for a bank where they can consistently expect
good, efficient service, caring management and the benefits associated with banking at a large and well-established institution, instead of a bank that almost went bankrupt and with few locations, where your time is considered to be of little consequence.
A word to the wise: AVOID AMTRUST BANK.
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