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Business's response - by Big State Industrial Supplyon 1/5/2012
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My name is Roger Schmidt, and I am a Customer Service rep here at Big State. I would like to apologize for the feelings of anger expressed in your review, however, you are mistaken when stating that we do not accept non pre-paid returns. We have industry standard return policies and procedures, and without your order information up in front of me, I am not sure what your specific situation is. I would like for you to contact me personally so I can evaluate the situation. I can assure you that we have been serving the needs of our customers for over 20 years now in a fair minded and professional manner, and your case will be handled with the same respect. You may reach me at 800-627-3511 x305. If I am unavailable, Bob Philips will be able to serve your needs as well. I look forward to your call.
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