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Review 7/1/2011
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Like many others, I have some major issues with Blizzard Entertainment:
[1] - False and misleading information on security of accounts: They say THEY own everything including your account, and in the same breath say account security is YOUR responsibility. They for years have been selling an extra added level of security, a 2FA type authenticator that requires you input a code in addition to your login and password every login, then - unannounced, they change it so that they now use an "intelligent" system that remembers YOU so you don't have to enter a key code every login anymore, yet STILL advertise and sell the item stating you do.
[2] - Lack of customer and/or technical support - They are quick to point out that the in game support agents can not communicate with anyone out of the game in the company to address your concerns. You try and file a ticket through their support website and you get canned form letters for responses that never address your concern. They don't even read your tickets, just the subject and send out the canned reply (I have actual proof of this). You go to their technical support forums and you can get a response from a developer unless your complaint is on anything controversial, in which case you are ignored as are thousands of others complaining about the same issue, they say "we are collecting feedback" and "we cannot respond to posts for legal reasons".
[3] - The Game, World of warcraft, has gotten really behind the times lately in that it uses less than standard graphics for your game play as opposed to many other (some free to play) MMORPGs. In addition, they have sold new expansion packs for 30-50 dollars that are nothing more than reskins of old content.
[4] - Disconnects, random crashes, glitchy graphics, glitchy sound, glitchy content is becoming more and more the norm than it was several years ago.
[5] - Blizzard uses third party sites such as twitter to comment on issues with the game, often times their comments are non explanatory or relevant - and more often than not these days, point you to threads in their forums that are locked from further posting or ignored by them.
[6] - Complaints filed against them with consumer protection sites are more often than not, ignored.
[7] - They (blizzard) make things easier for offshore groups and companies to make money selling in game currencies and items for real cash money - often times from accounts that have been hacked. This has been going on for many years and rather than simply banning I.P.'s from accounts that have been hacked (during the time frame they were hacked) to prevent that ip from entering the game again, they simply let it go on for a few days to a week before "restoring" paying customers accounts. Now - under the new "intelligent" authentication they have put in place, - often times ONLY guild items will be restored and the person who got hacked will get penalized for letting themselves be hacked by not restoring that players items and possibly banning THEIR account for "theft" of guild gold/items. (this from one poster in a currently ongoing thread in Blizzard's tech support forums - 10 posts per page, 26 pages before post is locked and/or continued to a new (cont.) thread - which - on the change to the authenticator now consists of 13 continued threads plus the original thread - all ignored by blizzard)
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