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Review 4/15/2010
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Unethical Business Practices
Hardin Hyundai
My husband and I met Mr. David Foss (salesman) at the Hardin Hyundai lot in Anaheim California the evening of April 9, 2010. We attempted to negotiate on a used 2005 blue Toyota Corolla. We had $5,300 to work with and the car was priced at around $7,900. We offered to do the deal at $5,500 plus tax and license. Mr. Foss could not do the deal so we left our phone number because he wanted to run it by his manager the next day. Mr. Foss said he would call us if she would let him do the deal.
Mr. Foss called me on the phone the next morning (April 10th), stating that his Manager had agreed to do the deal at $5,600 plus tax and license. That morning, I spoke with Mr. Foss twice in two separate phone calls and asked him twice if that was going to be the deal with no strings attached because her husband had to drive 100 miles round trip to pick up his daughter in Moreno Valley and get back to Anaheim with her to do the deal, and we didn't want any dealer games played on us. Mr. Foss confirmed for sure.
Following the second call, Mr. Foss called back and our answering machine picked up. Upon receiving the answering machine, Mr. Foss apparently thought he had hung up the phone, and instead the message recorder taped a conversation between Mr. Foss and a colleague (Robert) in which Mr. Foss discussed that he had just "low balled" a customer about a 2005 Toyota Corolla, saying that he offered it to me at $5,600 when the company had $7,100 into the car. He asked the colleague to partner with him on this client.
We have the entire recording saved and available for review. When my husband arrived on the lot with his daughter, Mr. Foss said he could not do the deal and claimed that he was thinking about a 2002 Toyota, but offered to show my husband other vehicles on the lot. In the recorded conversation, it is clear that Mr. Foss was clear to Robert about the car being the 2005 and that he intentionally "low balled" us and the company had $7,100 into the car. A follow-up conversation with the Manager (Daniella) provided no remedy when we asked that she honor the verbal commitment made by Mr. Foss to do the deal at $5,600 plus tax and license.
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