Cecie S.'s review of Ookisa

Ookisa

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Customer Reviews & Ratings
Complaint Posted 11/13/2010
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Review 11/13/2010
I ordered this "free" trial without being informed that I would be automatically enrolled into a program that would cost $89.95 a month until I received the confirmation email. I immediately called to cancel my order with John at ext 397. A week later, my "free" trial arrived on my doorstep anyway. I called the company and spoke to David at ext 305 and was told the note on my account indicated that I spoke with John, but there was no note of cancellation and if I didn't want to be charged the $89.95 I would need to return the product, AT MY EXPENSE!! So I have now paid to ship a product twice that I didn't want to begin with. The promotion is dishonest and the customer service is shady. BEWARE!!!
 
 
 
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Additional Business Information
Hours   Monday - Friday 6:00 am - 5:30 pm PST and Saturday 7:00 am - 3:30 pm PST closed Sunday Phone   (877) 466-5472 Address   1212 South Flower Street 4th Floor
Los Angeles, CA 90015
Website   http://www.ookisa.com Email   mberrios@iconiclabs.com
Contact   Maria Berrios Other  
 
 
 
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