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Review 9/10/2011
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I agree with other posters that the company's policies are very misleading. When I ordered and was told that the product could be tried "risk free", nowhere did I read that I would be enrolled in any ongoing billing. I have disputed the claim with my credit card company, and will be filing a complaint with my local BBB. Why should I have to spend money and time to return something I did not authorize? I will never, ever again order anything associated with Guthy-Renker. I asked customer service to send me proof that I authorized additional shipments, and he said he couldn't do that. Why? I sure wish I would have researched this a little more; there are numerous postings on the Internet about their business practices. Live and learn!
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Business's response - by GR CETon 9/13/2011
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Dear Terri,
Thank you for feedback.
First let me assure you that I'd be happy to assist you further and review your account. Please send me an email to customerservice@guthy-renker.com and I will take further actions.
As stated in my response to the previous customer, please let me share the following information with you.
When you placed your original order from our website, information was provided for you to let you know that you would be automatically enrolled in our Home Delivery Program. This program sends you a 90 Day Supply of product to you after 30 days. You have the ability to customize your order to fit your needs, and if necessary, cancel your account if you are not completely satisfied. The text as provided on the website is as follows:
Terms and Conditions
By checking the box above you are electronically signing your order and authorizing us to charge payments against the debit or credit card you provided. Starting 30 days from your order date, you'll receive a new 90-day supply of our 3-Step System every 3 months at the guaranteed low price of just $19.95 per month plus $7.99 s&h per shipment, which will conveniently be billed to the card you provide today until you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime at 800-235-6050. Every Proactiv® order comes with our 60-day Money Back Guarantee (less s&h). Proactiv® is the #1 acne system in America!
I am looking forward to hearing from you soon.
Kind regards,
Tom
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