Review
Posted 2/3/2014
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1 Review
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0 Question
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Trustlinker since 02/03/14
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BT-3 collar works well
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The BT-3 collar works exponentially better than the BT-1. As advertised, it basically cured the barking from a stubborn terrier in a couple of days. He still gets out yip or two but is immediately silenced by a single beep, having been made aware... Read More »
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Complaint
Posted 3/20/2013
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1 Review
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0 Question
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22 Profile Views
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0 Answer
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Trustlinker since 03/20/13
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Complaint
Posted 2/14/2013
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1 Review
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0 Question
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26 Profile Views
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0 Answer
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Trustlinker since 02/14/13
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poor customer sevice
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I have purchased 3 of this company's electronic pet doors and unfortunately have mixed reviews. While I have had very little problems with the doors themselves, the collars have quite a few issues. We have a large and medium door which we placed i... Read More »
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Review
Posted 2/4/2013
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1 Review
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0 Question
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24 Profile Views
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0 Answer
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Trustlinker since 02/04/13
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No customer service
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I sent this email first:
Hello High Tech Pet !!!!
We have had your electronic door for about 2 years and we used to love it. However we have often had headaches with the collar due to battery failure, parts and pieces falling out etc…and we hav... Read More »
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Complaint
Posted 1/13/2013
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1 Review
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0 Question
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57 Profile Views
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0 Answer
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Trustlinker since 01/13/13
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BAD Customer Service
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This company on the surface seems like a great business, and I don't understand all the good reviews. I guess they never had a problem with the product, this is when the true colors of a business come through. It appears to be a simple process you... Read More »
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Review
Posted 7/5/2012
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1 Review
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0 Question
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85 Profile Views
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0 Answer
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Trustlinker since 07/05/12
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High Tech has my respect
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I have used the High Tech pet products automated pet door for almost 5 years now. Their customer service is rare and must be appreciated and praised. Read More »
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Review
Posted 7/2/2012
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1 Review
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0 Question
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94 Profile Views
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0 Answer
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Trustlinker since 07/02/12
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Review
Posted 5/11/2012
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1 Review
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0 Question
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85 Profile Views
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0 Answer
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Trustlinker since 05/11/12
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Pet containment works great
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I purchased a containment package about 3 months ago, after my husband installed it in our front yard our two German shepards can roam the yard unleashed with out worry that they will escape, great product that I would recommend to anyone. Read More »
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Review
Posted 3/30/2012
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1 Review
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0 Question
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144 Profile Views
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0 Answer
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Trustlinker since 03/30/12
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Bark Terminator and Express Train Remote Collar
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We originally purchased the Bark Terminator for our large (50+lb) puppy. It worked great - too great in fact. It picked up on the many sounds our 5 children generated and would go off without her barking. We called HighTech Pet and explained the s... Read More »
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Review
Posted 3/2/2012
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1 Review
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0 Question
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83 Profile Views
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0 Answer
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Trustlinker since 03/02/12
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One happy customer
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I love our pet door and so does our dog. Since me and my husband work all day it works really well for us. Our max goes in and out whenever he needs to and we don't have to worry about coming home on our breaks to take him out.Our max is super sma... Read More »
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Complaint
Posted 2/16/2012
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1 Review
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0 Question
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87 Profile Views
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0 Answer
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Trustlinker since 02/16/12
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ABSOLUTELY AWFUL CUSTOMER SERVICE!
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IT'S ALMOST IMPOSSIBLE TO GET THESE PEOPLE ON THE PHONE AND E-MAILS ARE NOT ANSWERED. BOUGHT A PET DOOR AND IT DID NOT WORK PROPERLY. SINCE I COULDN'T GET AHOLD OF ANYONE HAD TO ORDER A SECOND ONE. WANTED TO RETURN THE FIRST AND WAS TOLD I HAD TO... Read More »
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Review
Posted 2/11/2012
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1 Review
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0 Question
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157 Profile Views
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0 Answer
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Trustlinker since 02/11/12
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RX-10 rechargeable collar
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I was disappointed in the design of the on/off switch button on this collar. It is embedded so deeply down in the collar that we had to turn it on/off with a tool every time. This gets to be a nuisance and eventually the switch was unusable, there... Read More »
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Complaint
Posted 1/29/2012
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1 Review
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0 Question
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156 Profile Views
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0 Answer
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Trustlinker since 01/29/12
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High Tec Pet - BUYERS BEWARE!!!!
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Buyers beware!! Engineered to last a lifetime?!? My second door in 2 1/2 years has quit working. I have the large automatic door with the extension for wall adaptation. Yes! I have a hole in the wall of my house and my second $400 “lifetime” door... Read More »
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Complaint
Posted 1/3/2012
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1 Review
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0 Question
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118 Profile Views
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0 Answer
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Trustlinker since 01/03/12
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Crappy powered dog door
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I purchased the large battery operated dog door. Ever since the door has been installed it has been nothing but trouble. First the battery charger didn't work. I was sent a new charger and battery. The door now won't close. The door comes down par... Read More »
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Complaint
Posted 12/14/2011
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1 Review
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0 Question
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127 Profile Views
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0 Answer
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Trustlinker since 12/14/11
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NOT "engineered for a lifetime"
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We bought the large patio pet door for our cat and two labs because we were having raccoons come in our flap door and we were worried about security since an average size person could easily enter our house through the flap. Our pet door operated... Read More »
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Complaint
Posted 9/21/2011
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1 Review
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0 Question
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121 Profile Views
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0 Answer
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Trustlinker since 09/21/11
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Review 9/21/2011
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Just purchased the electronic pet door. This is my second electronic door from them. (My first purchase was in 2003 and the customer service was objectionable then too.) This new door is a replacement. The collar failed within days. I have sent a... Read More »
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Complaint
Posted 7/27/2011
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1 Review
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0 Question
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186 Profile Views
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0 Answer
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Trustlinker since 07/27/11
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Review 7/27/2011
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I am disappointed in this company as they advertise their superior customer service.
The electronic collar I bought quit working(purchased 6/3/2011 -- quit 7/21/2011). I tried calling, but are closed on the weekends so I filled out and sent the "... Read More »
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Review
Posted 5/17/2011
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1 Review
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0 Question
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217 Profile Views
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0 Answer
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Trustlinker since 05/17/11
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Review 5/17/2011
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A great idea, but I've spent more money on collars and parts over the years that it is just not worth the money.
Works great when it works, but make sure your going to pay 3 time the cost on extra parts.
I've have had dozens of collar because t... Read More »
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Review
Posted 5/13/2011
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1 Review
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0 Question
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160 Profile Views
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0 Answer
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Trustlinker since 05/13/11
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Review 5/13/2011
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I am very happy with High Tech Pet Store. I ordered my electronic doggie door a year ago and did not get it installed until now. It did not work and when I contacted customer service they quickly offered to send me the replacement parts or said th... Read More »
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Complaint
Posted 5/3/2011
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1 Review
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0 Question
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169 Profile Views
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0 Answer
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Trustlinker since 05/03/11
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Review 5/3/2011
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I am very upset with the customer service department with High Tech Pet. When ordering the product I was guaranteed full credit if not satisfied with the product and would also be sent a voucher for return shipping as well. That is not what happen... Read More »
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